Certified Medical Admin Assistant Program

Develop a professional front-office presence by mastering patient rights, confidentiality (HIPAA), and medical ethics. Learn effective phone etiquette, appointment greeting, and front-desk workflow. Get introduced to medical terminology, basic anatomy, and clinic operations so you can confidently support both patients and providers.

Gain practical experience with modern healthcare office systems, including Electronic Medical Records (EMRs), scheduling software, and patient intake processes. Learn how to book and coordinate appointments, verify insurance, manage referrals, and document patient information accurately for seamless clinical operations.

Strengthen your communication skills to provide exceptional service, even in high-stress or challenging situations. Practice conflict resolution strategies, teamwork, and adaptability in a healthcare setting. Prepare for employment through resume building, mock interviews, and professionalism training, ensuring you're ready for your externship or first job in the field.